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gingerbongo
Joined: 21 Sep 2012 Posts: 1414 Location: Devon
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Posted: Mon Jan 08, 2018 3:29 pm Post subject: Alpkit |
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In the time honoured TT tradition of spreading good news stories about suppliers in the times of ‘complain about everything in the hopes of getting something for free’.
I have only good things to say about a small British (I think) company called Alpkit. They have some great kit on their site at a very reasonable price point.
I recently bought two walking poles. They’re as light as the, much (much) more expensive Black Diamond top of the range carbon ones, and getting on for half the price. Ok so they have a few less features, and they’ve made a slight saving on the straps … but completely worth it in an overall value for money fight.
Unfortunately one of the metal tips on the end of a pole came off after only two uses. Clearly a manufacturing error as opposed to being rubbish (I hope!).
After a very brief email interchange they sent me a link to send them back for free. I have a big run planned next Saturday in which I really want to use the poles, so emailed them to see if they could expedite the replacement out in time. Again, a friendly email interchange and they have been guaranteed to be posted out tomorrow on next day delivery
Have had the same person dealing with me all of the way though which is nice. Very professional and helpful.
Have also had a very similar story from a friend.
Just wanted to put that out there.
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Jorgan
Joined: 12 Nov 2007 Posts: 16560 Location: alles was ich bin, alles was ich war
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Posted: Mon Jan 08, 2018 3:36 pm Post subject: |
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Ah, but my Black Diamond poles are still going strong after over 15 years.
okay, I haven't really used them much in the last 10 years
_________________ 25 Years since it all began....
Last edited by Jorgan on Mon Jan 08, 2018 3:39 pm; edited 1 time in total |
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SGreg
Joined: 30 Jun 2010 Posts: 904 Location: High Peak
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Posted: Mon Jan 08, 2018 3:39 pm Post subject: |
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I have an Alpkit head torch
No experience of their customer service as it's been faultless over nearly 5 years.
2x aaa batteries last a full winters running and it's more than enough light for even night time fell running. The only issue is the Wife seems to enjoy hiding it from me and every run involves a search of the house...Maybe Customer services could help out there ?
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Stivrunning
Joined: 23 Dec 2008 Posts: 1203 Location: up north
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Posted: Mon Jan 08, 2018 4:03 pm Post subject: |
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whenever possible I buy all my outdoor gear from alpkit
reasons
Practical & quality gear ( without the flare & hype of other brands)
fantastic customer service
first point of call if need any outdoor gear
another good company
roostersailing
they do superstretch 2.5mm neroprene sailing socks that I have used in open water and wet cycling days Value for money
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Jorgan
Joined: 12 Nov 2007 Posts: 16560 Location: alles was ich bin, alles was ich war
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Posted: Mon Jan 08, 2018 4:10 pm Post subject: |
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* flair
_________________ 25 Years since it all began....
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fat buddha
Joined: 13 Jul 2004 Posts: 2430 Location: rural Zuzzex
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Posted: Mon Jan 08, 2018 4:30 pm Post subject: |
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I have an Alpkit down winter jacket which is very light and very warm - a proper mountain jacket. great piece of kit and less money than many of the bigger outdoor brands
_________________ And the lord said unto John; "come forth and receive eternal life." But John came fifth and won a toaster.
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Stivrunning
Joined: 23 Dec 2008 Posts: 1203 Location: up north
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Posted: Mon Jan 08, 2018 4:58 pm Post subject: |
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Jorgan wrote: | * flair  |
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ed_m
Joined: 15 May 2003 Posts: 8111 Location: coventry
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Posted: Mon Jan 08, 2018 9:30 pm Post subject: |
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they seem to have a very diverse range of products.... but always well placed price & function wise... and the only time I've had reason to call customer service have been spot on.
don't change.
_________________ Failures are finger posts on the road to achievement [C.S. Lewis]
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JaRok2300
Joined: 01 May 2014 Posts: 306 Location: Worcester, UK
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Posted: Tue Jan 09, 2018 8:42 am Post subject: |
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Another +1 for Alpkit.
I've had the Gamma head torch for 3/4 years now. Chose it partly because of the red light on the back which not many have. I think it was less than £20 when I bought it.
Used it the first winter, threw it in a drawer, got it out the next winter and got most of the way through that on the same AA batteries.
The next year my wife broke the catch on the battery compartment by slamming it in the drawer so cable tied it shut and still going strong on those batteries this winter too.
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PCP
Joined: 13 Oct 2012 Posts: 1671 Location: Manchester
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Posted: Tue Jan 09, 2018 10:20 am Post subject: |
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I too have had one of their head torches for 4 years. It barely gets any use but when it does it always works.
Light, bright and the batteries last ages.
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gingerbongo
Joined: 21 Sep 2012 Posts: 1414 Location: Devon
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Posted: Tue Jan 09, 2018 10:32 am Post subject: |
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Jorgan wrote: | Ah, but my Black Diamond poles are still going strong after over 15 years.
okay, I haven't really used them much in the last 10 years  |
Are you sure though jorgan ... you may want to get them out of the basement and check!
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newarktricky
Joined: 11 May 2007 Posts: 5372 Location: Newark-on-Trent, Notts
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Posted: Sun Jan 21, 2018 8:21 pm Post subject: |
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Another Alpkit fan here. Had a gamma headtorch for years - v reliable. More recently bought a down jacket for my son directly from their outlet warehouse just outside Nottingham - great fit and quality and a lot cheaper than the 'top brands'.
I see they now have shops in Hathersage and Ambleside and no doubt will expand further - highly recommend
NT
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IronVampiro
Joined: 24 Sep 2009 Posts: 220 Location: South coast
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Posted: Tue Jan 23, 2018 10:06 pm Post subject: |
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+1 for Alpkit
_________________ "I like you. I'll gladly sit down and have dinner with you after the race. But when the gun goes off, I pretty much hate you, and I want to stomp your guts out. That's racing." - Rappstar
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