Joined: 13 Oct 2012 Posts: 1970 Location: Manchester
Posted: Thu Nov 29, 2018 10:51 am Post subject: Challenge
I just wanted to say how great they have been to deal with.
I was entered into Paguera Half in October (my first ever Challenge event) but couldn't race so emailed them to see if I can defer to 2019. I got a reply within 24 hours saying I could defer but may have to pay a couple of charges, a small deferment charge and any increase in the pricing (I had paid an early bird price of only around 125 euros)
1 email and and a Facebook message yesterday and I got an almost instant response on FB and an email with a code with my name on to enter at registration and they gave me a completely free entry. No fees, no uplift in price, no hassle or questions.
Easily the best service I've had from any race organiser.
I believe they have UK race(s) planned for the near future. I will definitely be there.
I had a similar experience with the Castle Series organisers when I had an infected face and got in touch with them the Thursday before the race. (The face itself wasn't the problem, I felt really unwell)
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