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PCP




Joined: 13 Oct 2012
Posts: 1938
Location: Manchester

PostPosted: Thu Nov 29, 2018 10:51 am    Post subject: Challenge Reply with quote

I just wanted to say how great they have been to deal with.

I was entered into Paguera Half in October (my first ever Challenge event) but couldn't race so emailed them to see if I can defer to 2019. I got a reply within 24 hours saying I could defer but may have to pay a couple of charges, a small deferment charge and any increase in the pricing (I had paid an early bird price of only around 125 euros)

1 email and and a Facebook message yesterday and I got an almost instant response on FB and an email with a code with my name on to enter at registration and they gave me a completely free entry. No fees, no uplift in price, no hassle or questions.

Easily the best service I've had from any race organiser.

I believe they have UK race(s) planned for the near future. I will definitely be there.

Well done Challenge, you have won a fan.
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Pedro Peru




Joined: 19 Apr 2010
Posts: 1016
Location: Leeds

PostPosted: Thu Nov 29, 2018 12:36 pm    Post subject: Reply with quote

Good stuff.

I had a similar experience with the Castle Series organisers when I had an infected face and got in touch with them the Thursday before the race. (The face itself wasn't the problem, I felt really unwell)
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Gus




Joined: 07 Sep 2007
Posts: 2550
Location: Freezing my nads off in Aberdoom

PostPosted: Thu Nov 29, 2018 1:28 pm    Post subject: Reply with quote

I did Challenge Bahrain a few years ago and it still remains my favourite ever race. Fabulous experience.

Very well organised and run.
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